Privacy policy
Privacy Policy
Last Updated: September 11, 2026
At REFLIVA, privacy is part of the experience we design.
When you visit our website, place an order, create an account, contact our team, or interact with our content, you may share personal information with us. This Privacy Policy explains what we collect, why we use it, how we protect it, and the choices available to you.
01 — Who We Are
REFLIVA operates this website and provides the products and services available through it.
For privacy-related questions or requests, contact:
For purposes of applicable privacy laws, the REFLIVA entity responsible for your information may depend on where you are located and how your transaction is processed.
02 — Information We Collect
We collect information that you provide directly to us, information generated when you use our website, and information received from service providers or other sources where permitted by law.
Information you provide
This may include:
Name
Email address
Phone number
Billing and shipping address
Order and transaction details
Account information
Customer-service communications
Product reviews or feedback
Information you choose to provide through forms, surveys or promotions
We do not need your full payment-card number to process ordinary purchases. Payments may be handled by third-party payment providers that process payment information according to their own privacy practices.
Information collected automatically
When you browse our website, certain information may be collected automatically, such as:
IP address
Browser and device information
Operating system
Pages viewed
Referring website or source
Approximate location derived from technical information
Website interactions and usage data
The exact information collected depends on the technologies and services enabled on our website.
03 — How We Collect Information
We may collect personal information when you:
Place an order
Create or use an account
Subscribe to marketing communications
Contact customer support
Submit a review or feedback
Participate in a promotion or survey
Browse or interact with our website
Interact with REFLIVA through certain social or advertising platforms
We may also receive limited information from payment processors, shipping providers, advertising platforms, analytics providers, social-media platforms, and other business partners where legally permitted.
Australian privacy guidance specifically emphasizes explaining both the kinds of personal information collected and how the organization collects and holds it.
04 — How We Use Your Information
We use personal information for legitimate business and operational purposes, including to:
Process and fulfill orders
Process payments
Provide shipping and delivery services
Provide customer support
Communicate with you about your orders
Create and manage customer accounts
Improve our products and website
Understand how customers interact with our Services
Prevent fraud, abuse and unauthorized transactions
Maintain website security
Personalize your experience
Send marketing communications where permitted
Measure advertising and campaign performance
Conduct surveys, research and product development
Comply with applicable legal obligations
We aim to collect and use only information that is reasonably necessary for these purposes.
05 — Marketing Communications
With your consent where required, or where otherwise permitted by applicable law, we may send you emails or other marketing communications about:
New products
Product education
Offers and promotions
Brand updates
Launches and events
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Unsubscribing from marketing communications does not stop essential transactional messages, such as order confirmations, shipping updates, security notices, or customer-service communications.
06 — Cookies & Similar Technologies
REFLIVA and our service providers may use cookies, pixels, tags, SDKs, and similar technologies.
These technologies may help us:
Keep the website functioning
Remember preferences
Understand website usage
Analyze performance
Measure advertising
Improve customer experience
Deliver relevant marketing where permitted
Some cookies may be essential to provide requested website functionality, while others may depend on your consent or choices under applicable law.
Your browser or device may provide controls for managing certain cookies. Where legally required, we may also provide a cookie-consent or preference mechanism.
07 — Advertising & Analytics
We may work with third-party analytics and advertising providers to understand website activity and measure the effectiveness of REFLIVA marketing.
Depending on the technologies enabled, these providers may receive information such as browser identifiers, device information, website interactions, or advertising events.
We do not sell your personal information for money in the ordinary sense of that term.
However, some privacy laws may treat certain forms of targeted advertising, sharing, or cross-context behavioral advertising as a regulated disclosure. Where applicable, you may have rights to opt out of those activities.
08 — How We Share Information
We may share personal information with carefully selected service providers that help us operate our business, including:
Payment processors
E-commerce and hosting providers
Shipping and fulfillment partners
Customer-support platforms
Email and communications providers
Analytics providers
Advertising and marketing partners
Fraud-prevention and security providers
Professional advisers
Government authorities or regulators where legally required
These providers generally receive only the information reasonably necessary for the services they perform.
We may also disclose information when necessary to protect our legal rights, enforce our agreements, investigate suspected fraud or abuse, protect customers or others, or comply with legal obligations.
09 — International Data Transfers
REFLIVA may operate with service providers and infrastructure located in countries other than your own.
As a result, your information may be transferred to or processed in jurisdictions that may have different data-protection laws.
Where applicable, we take steps required by relevant law to provide appropriate safeguards for international transfers.
For UK visitors, privacy information may need to explain applicable international transfers and relevant safeguards.
10 — Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Complete transactions
Provide customer service
Maintain business and financial records
Resolve disputes
Prevent fraud
Meet legal, tax, accounting, or regulatory obligations
Enforce our agreements
Retention periods vary depending on the type of information and why we need it.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11 — Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
We encourage you to use strong passwords, keep your account information confidential, and notify us if you believe your account or personal information may have been compromised.
12 — Your Privacy Rights
Depending on where you live and the laws that apply to your information, you may have rights that include:
Access — request information about the personal data we hold about you.
Correction — ask us to correct inaccurate or incomplete information.
Deletion — request deletion of personal information in certain circumstances.
Restriction or objection — ask us to limit or object to certain processing.
Data portability — request certain personal information in a portable format where applicable.
Withdraw consent — where processing is based on consent, withdraw that consent at any time.
Marketing opt-out — unsubscribe from promotional communications.
Complaint — lodge a privacy complaint with us and, where applicable, with the relevant privacy regulator.
The precise rights available to you depend on your jurisdiction and the circumstances of the processing. UK privacy guidance, for example, requires organizations to explain applicable individual rights and how people can exercise them.
13 — California & U.S. State Privacy Rights
Depending on the state in which you live and whether the relevant law applies to REFLIVA, you may have additional privacy rights relating to personal information.
These may include rights to know/access, correct, delete, opt out of certain types of targeted advertising or information sharing, and appeal certain decisions.
To exercise an applicable right, contact:
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights that apply to you.
The exact rights available vary by state and may change as privacy laws evolve.
14 — UK Privacy Rights
If UK data-protection law applies to your personal information, you may have rights provided by that law, including rights relating to access, correction, deletion, restriction, objection, portability, and consent withdrawal where applicable.
You may also have the right to complain to the Information Commissioner's Office (ICO).
Our processing activities and legal bases should be reviewed against our actual technology stack and business practices before launch. UK privacy notices generally need to state the purpose of processing and applicable lawful basis, among other transparency information.
15 — Australia Privacy Rights
If Australian privacy law applies to our handling of your personal information, you may have rights under the Australian Privacy Principles, including rights relating to access and correction and the ability to make a privacy complaint.
You can contact us first at:
Australian guidance requires applicable organizations to maintain a clearly expressed and up-to-date privacy policy and explain how personal information is collected, held, used and disclosed, as well as access/correction and complaint processes.
16 — Children's Privacy
Our website is not directed at children where prohibited by applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is unlawful.
If you believe a child has provided personal information to us improperly, please contact:
We will review the request and take appropriate action where required.
17 — Third-Party Links
Our website may contain links to third-party websites, services, or social platforms.
Those third parties operate under their own privacy policies and terms.
REFLIVA is not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review the privacy information provided by those services before submitting personal information.
18 — Social Media & User Content
If you interact with REFLIVA through social-media platforms, the platform may collect and process information under its own privacy policy.
If you voluntarily submit a review, photograph, video, testimonial, or other content to REFLIVA, additional terms regarding the use of that content may apply.
Please avoid publicly sharing information you would not want others to see.
19 — Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes in our technology or data practices
Changes in applicable law
Changes to our business operations
When we update the policy, we will change the “Last Updated” date shown at the top of this page.
Where required by law, we will provide additional notice or obtain consent.
20 — Contact Us
For privacy questions, requests, or complaints, contact:
REFLIVA Privacy Team
Email: support@refliva.com
Please include enough information for us to understand and process your request.
Where applicable, we may ask you to verify your identity before responding to an access, deletion, correction, or similar request.
REFLIVA
Skin Performance, Elevated.
Privacy should feel as considered as the products you use.