Refund policy

Returns & Refund Policy

Last Updated: September 11, 2026

At REFLIVA, we believe premium skincare should come with a premium experience.

Every order is carefully prepared and packaged so your products arrive safely and ready to become part of your daily ritual. If something isn't right, we're here to make it right.

01 — Our Return Window

We accept eligible return requests made within 30 days of delivery.

To be eligible, the product must be:

Purchased directly from REFLIVA.com
In its original packaging
Unused and in resalable condition

For hygiene and safety reasons, products that have been opened or substantially used are generally not eligible for standard returns.

Important: Nothing in this policy limits any consumer rights you may have under applicable law.

02 — Damaged, Incorrect or Missing Items

Your order should arrive exactly as intended.

If your package arrives:

Damaged
Defective
Incorrect
Missing an item

please contact our team within 7 days of delivery.

Send us your order number along with clear photos of the product and packaging. We'll review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

03 — How to Request a Return

To start a return, email:

support@refliva.com

Please include:

Order Number
Full Name
Reason for Return
Photos, where applicable

Our team will review your request and provide the next steps.

Please do not send products back before your return has been approved.

04 — Return Shipping

For standard returns due to a change of mind, return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

When an item is returned because it arrived damaged, defective, incorrect, or we otherwise determine the issue was caused by REFLIVA, we will cover the applicable return shipping costs.

05 — Refunds

Once your approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Depending on your bank, card issuer, or payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error, damage, defect, or another circumstance where applicable law requires otherwise.

06 — Late or Missing Refunds

If you have been notified that your refund was processed but you have not received it, please first check with your payment provider or financial institution.

If the refund is still missing after the applicable processing period, contact:

support@refliva.com

We'll be happy to help investigate.

07 — Exchanges

We do not currently offer direct product exchanges.

For a different product, we recommend returning the eligible item and placing a new order separately.

Where a product arrives damaged, defective, or incorrect, we may provide a replacement at our discretion or as required by applicable law.

08 — Skincare Sensitivity & Reactions

Skincare is personal, and every skin type can respond differently.

Before using a new product, we recommend performing a patch test and following the product's directions carefully.

If you experience significant irritation or an unexpected reaction, discontinue use and seek appropriate professional medical advice where necessary.

If you'd like to report a product reaction to REFLIVA, contact:

support@refliva.com

Please include your order number and details about your experience so our team can assist you.

09 — Final Sale & Promotional Items

Items explicitly identified as final sale are not eligible for return or refund except where required by applicable law.

Promotional offers, bundles, gifts with purchase, and limited-edition items may be subject to additional terms stated at the time of purchase.

10 — International Orders

REFLIVA may ship internationally.

For international orders, delivery times, customs procedures, import duties, taxes, and other charges may vary depending on the destination country.

Unless otherwise stated at checkout, applicable customs duties, import taxes, or similar charges may be the responsibility of the customer.

11 — Your Consumer Rights

This policy is intended to provide a clear and convenient returns process and does not replace or restrict any mandatory consumer rights available to you under applicable laws and regulations.

Where local law provides additional rights or remedies, those rights remain unaffected.