Shipping policy

Shipping & Delivery Policy

Last Updated: September 11, 2026

At REFLIVA, every order is prepared with care. From the moment your order is placed to the moment it arrives at your door, our goal is a smooth, reliable delivery experience.

01 — Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information where available.

During product launches, promotional periods, or unusually high order volumes, processing may take slightly longer. We'll keep you informed whenever possible.

02 — Shipping Destinations

REFLIVA currently ships to selected locations in:

United States
United Kingdom
Australia

Shipping availability and delivery options are displayed at checkout based on your destination.

We may expand to additional markets as REFLIVA grows.

03 — Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched, not when the order is placed.

Destination	Estimated Delivery
United States	3–7 business days
United Kingdom	3–7 business days
Australia	5–10 business days

These are estimates, not guaranteed delivery dates.

Remote locations, customs processing, carrier disruptions, severe weather, and peak holiday periods may occasionally result in delays.

04 — Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

From time to time, REFLIVA may offer:

Free standard shipping
Limited-time shipping promotions
Free shipping above a qualifying order value

Any applicable offer will be clearly communicated at checkout or during the promotion.

05 — Tracking Your Order

Once your order has been dispatched, your tracking information will be sent to the email address provided during checkout.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Some international shipments may show limited tracking updates while moving between carriers or passing through customs.

06 — Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other destination-specific charges may apply depending on the country and shipping method.

Unless explicitly stated otherwise at checkout, these charges may be the responsibility of the customer.

Customs processing is outside REFLIVA's control and may affect the final delivery timeframe.

07 — Address Accuracy

Please carefully review your shipping information before completing your order.

REFLIVA is not responsible for delays or delivery issues caused by:

Incorrect or incomplete addresses
Incorrect postal codes
Missing apartment/unit information
Recipient unavailability
Failure to collect a package from the carrier

If you notice an address error immediately after placing your order, contact us as soon as possible at:

support@refliva.com

We'll do our best to help, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

08 — Lost, Delayed or Stolen Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's network and operating conditions.

If your tracking shows that a package has been delivered but you cannot locate it, please first check:

Your delivery location
With household members or building management
With nearby neighbors
Directly with the carrier

If the package remains missing, contact us at:

support@refliva.com

We'll help determine the appropriate next step based on the shipment details and carrier information.

For confirmed carrier loss, REFLIVA may arrange a replacement or refund where appropriate and subject to the circumstances.

09 — Multiple Items in One Order

If your order contains multiple products, they may occasionally be shipped together or in separate packages depending on inventory, fulfillment location, and carrier availability.

You will receive tracking information for each shipment where applicable.

10 — Delivery Delays

We work with trusted shipping partners, but certain circumstances may be outside our control.

These may include:

Severe weather
Carrier disruptions
Customs delays
Public holidays
Peak shopping periods
Unexpected transportation disruptions

When these situations occur, delivery may take longer than the standard estimated timeframe.

11 — Pre-Orders & Limited Releases

Products identified as pre-order, limited release, or otherwise carrying a future shipping date will ship according to the timeframe stated on the product page or at checkout.

When an order contains both in-stock and pre-order products, shipment timing may depend on the fulfillment method communicated at checkout.