Terms of service
Terms of Service
Last Updated: September 11, 2026
Welcome to REFLIVA.
These Terms of Service (“Terms”) govern your access to and use of the REFLIVA website, products, services, content, and related experiences (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully before placing an order or using our website.
01 — About REFLIVA
REFLIVA is a skincare brand focused on high-performance skincare, thoughtful formulation, and elevated everyday experiences.
Throughout these Terms, “REFLIVA,” “we,” “our,” or “us” refers to the entity operating the REFLIVA website and selling REFLIVA products.
“You” or “your” refers to any person accessing our website or purchasing our products.
02 — Eligibility
You may use our Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are purchasing a product for another person, you are responsible for ensuring that the recipient is able to receive and use the product appropriately.
03 — Our Products
We make reasonable efforts to ensure that product descriptions, images, ingredients, colors, dimensions, and other information displayed on our website are accurate.
However, product appearance may vary slightly due to photography, lighting, display settings, packaging updates, or manufacturing variations.
REFLIVA reserves the right to update product formulations, packaging, sizes, availability, or other product specifications where appropriate.
Any material product information applicable to your purchase will be presented on the relevant product page or at checkout.
04 — Skincare & Product Use
Our products are intended to be used according to the directions, warnings, and instructions provided with the product.
Individual skin responses can vary.
Before using a new skincare product, we recommend reviewing the ingredients and performing a patch test where appropriate.
REFLIVA does not guarantee that a product will produce a particular result for every individual.
Our products and information are not intended to replace professional medical advice, diagnosis, or treatment.
If you experience significant or persistent irritation or another concerning reaction, discontinue use and seek appropriate professional advice.
05 — Orders & Acceptance
When you place an order through our website, you are submitting a request to purchase the products in your cart.
After your order is submitted, you may receive an order confirmation email. This does not necessarily mean that REFLIVA has accepted the order in every circumstance.
We reserve the right to refuse, limit, cancel, or modify an order where reasonably necessary, including in cases involving:
Fraud or suspected fraudulent activity
Payment issues
Pricing or listing errors
Inventory limitations
Shipping restrictions
Unusual purchasing activity
Errors in product or order information
If we cancel an order after payment has been received, we will arrange an appropriate refund.
06 — Pricing & Payments
All prices displayed on our website are shown in the applicable currency indicated at checkout.
Prices, promotions, discounts, bundles, and product availability may change at any time.
The price applicable to your order is the price presented at the time your purchase is completed, subject to any obvious pricing or system error.
You agree to provide accurate and complete billing and payment information.
Orders may be declined or cancelled where payment cannot be successfully authorized.
07 — Promotions & Discount Codes
Promotional codes and offers may be subject to additional conditions.
Unless explicitly stated otherwise:
Discount codes cannot be combined
Promotional offers may be limited to selected products
Some products may be excluded
Offers may expire without notice
Any specific promotional terms presented at checkout or within a campaign will apply to that promotion.
08 — Shipping & Delivery
Shipping estimates, delivery methods, applicable fees, and destination restrictions are described in our Shipping & Delivery Policy.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
Once an order is transferred to a shipping carrier, delivery may be affected by circumstances outside REFLIVA's control.
09 — Returns & Refunds
Returns and refunds are governed by our Returns & Refund Policy.
Please review that policy before making a purchase.
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that apply to you under applicable law.
10 — Intellectual Property
All content available through the REFLIVA Services—including, without limitation:
Brand names
Logos
Symbols
Product names
Photography
Graphics
Videos
Website design
Copy and written content
Packaging artwork
Visual identity
Product descriptions
is owned by or licensed to REFLIVA and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.
The REFLIVA name, logo, and associated brand elements may not be used in a way that suggests an affiliation, endorsement, partnership, or authorization that does not exist.
11 — User Content
If you submit, upload, tag, review, photograph, or otherwise provide content relating to REFLIVA (“User Content”), you remain responsible for that content.
By submitting User Content, you grant REFLIVA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute that content for legitimate brand, marketing, promotional, and operational purposes, subject to applicable law.
You represent that you have the necessary rights and permissions to provide the content and that its use by REFLIVA will not unlawfully infringe another person's rights.
Where required by law, REFLIVA will seek appropriate permission or consent before using identifiable customer content for specific promotional purposes.
12 — Prohibited Use
You agree not to use our website or Services to:
Violate applicable laws or regulations
Attempt unauthorized access to our systems
Interfere with website security or functionality
Use automated methods to scrape or copy our content without permission
Submit fraudulent orders or payment information
Misrepresent your identity or relationship with REFLIVA
Upload malicious code or harmful content
Exploit our Services for unlawful or abusive purposes
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
13 — Third-Party Services
Our website may integrate with third-party services, including payment providers, shipping carriers, analytics services, social platforms, and other technology providers.
Your use of third-party services may be subject to those providers' own terms and policies.
REFLIVA is not responsible for the independent policies, availability, or practices of third-party services.
14 — Website Availability
We aim to keep the REFLIVA website available, secure, and accurate.
However, we do not guarantee that the website or any particular feature will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend or modify portions of the Services for maintenance, security, updates, operational reasons, or other legitimate purposes.
15 — Disclaimer
To the fullest extent permitted by applicable law, the REFLIVA Services and website content are provided on an “as available” basis.
We do not guarantee that:
The website will always be uninterrupted
All information will always be error-free
Every product will produce the same result for every customer
The Services will meet every individual expectation
We make no representation that skincare products will provide a particular cosmetic result for every person.
16 — Limitation of Liability
To the fullest extent permitted by applicable law, REFLIVA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or purchase or use of our products.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
17 — Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless REFLIVA and its affiliates, officers, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of another party's rights.
18 — Privacy
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and process personal information.
19 — Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other operational needs.
When we update the Terms, the revised version will be posted on this page with a new “Last Updated” date.
Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
20 — Governing Law
These Terms will be governed by the laws applicable to REFLIVA and your transaction, without unnecessarily limiting any mandatory consumer protections available to you under the laws of your jurisdiction.
Where applicable law gives you rights that cannot be waived by contract, those rights remain unaffected.
21 — Contact Us
For questions regarding these Terms, please contact:
REFLIVA Customer Care
support@refliva.com
Please include your order number where your question relates to a purchase.
REFLIVA
Skin Performance, Elevated.
Real skin. More possibilities.
© 2026 REFLIVA. All rights reserved.